"Art. L. 121-21. - The consumer has a period of fourteen days to exercise his right of withdrawal from a contract concluded at a distance, following a telephone canvassing or off-premises, without having to give reasons for his decision, or to bear any costs other than those provided for in Articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer gives up his right of withdrawal is null.


You can exercise your right of withdrawal by sending your request by post to SARL CLAUDE THORIN - BIARD - 16130 SEGONZAC - France.

Your request must be made within 14 days of your order, and must contain the following information:

  • Name/First name or Company name of the client
  • Contact details
  • Order number
  • Date of mailing


All products subject to a request for withdrawal, must be returned at the expense of the customer to the address: SARL CLAUDE THORIN- BIARD - 16130 SEGONZAC - France within a maximum period of fourteen days after the date of withdrawal request.

This period is deemed to have been respected if you return the goods before the fourteen-day period has expired.

You are only responsible for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.


In the event that you withdraw from this Agreement, we will refund all payments received from you, including delivery charges (with the exception of any additional charges arising from the fact that you have chosen a delivery method other than the less expensive standard delivery method) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this Agreement.

We will issue a refund using the same payment method you used for the original transaction, unless you expressly agree to a different method; in any event, there will be no charge to you for this refund.


Les informations recueillies font l’objet d’un traitement informatique destiné à la SARL CLAUDE THORIN pour le traitement du SAV.
Le destinataire des données est le service e-commerce de la SARL CLAUDE THORIN.
Conformément au règlement général européen à la protection des données (RGPD) et à la loi “informatique et libertés” du 6 janvier 1978, vous bénéficiez d’un droit d’accès, de rectification et d’opposition aux informations qui vous concernent, que vous pouvez exercer en vous adressant à SARL CLAUDE THORIN – BIARD – 16130 SEGONZAC – France – info@cognac-guillon-painturaud.com

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