“Art. L. 121-21. – The consumer has a period of fourteen days to exercise his right of withdrawal from a distance contract, following telephone or off-premises canvassing, without having to give reasons for his decision or incur costs other than those provided for in Articles L. 121-21-3 to L. 121-21-5. Any clause by which the consumer waives his right of withdrawal shall be null and void. »


You may exercise your right of retraction by sending your request by free mail to the postal address at SCEV GUILLON – BIARD – 16130 SEGONZAC – France.

Your request must be made within 14 days following your order, and must contain the following information:

  • Surname/First name or Company name of the customer
  • Contact details
  • Order number
  • Date mail is sent


All products that are the subject of a request for retraction must be returned at the client’s expense to the following address: SCEV GUILLON – BIARD – 16130 SEGONZAC – France within a maximum period of fourteen days following the date of the request for retraction.

This time limit is deemed to be respected if you return the good before the expiration of the fourteen day period.

You shall only be liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the good.


In the event of your withdrawal from this contract, we will refund all payments received from you, including delivery charges (except for any additional charges arising from your choosing, where applicable, a method of delivery other than the cheaper than standard delivery method) without undue delay and in any event no later than fourteen days from the day we are informed of your decision to withdraw from this contract.

We will make the refund using the same method of payment that you used for the original transaction, unless you expressly agree to a different method, in which case there will be no charge to you.

The information collected is subject to computer processing intended for SCEV GUILLON for after-sales service processing.
The recipient of the data is the e-commerce department of SCEV GUILLON.
In accordance with the European general regulation for data protection (RGPD) and the law “informatique et libertés” of January 6, 1978, you have a right of access, rectification and opposition to the information concerning you, which you can exercise by contacting SCEV GUILLON – BIARD – 16130 SEGONZAC – France – info@cognac-guillon-painturaud.com
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